Before requesting support
- Confirm that your Mac is running macOS 14 Sonoma or later.
- Check the server address, username, and password supplied by your provider.
- Verify that the same provider account is active and that its service is online.
- Restart Tivio after your Mac wakes from sleep or your network changes.
Open a support request
Report a Tivio bug or request technical help through GitHub Issues. Include your macOS version, Mac model, Tivio version, what you expected, and what happened. Screenshots are useful, but remove usernames, passwords, server addresses, stream URLs, and other private information.
Provider and content support
Tivio cannot create accounts, reset provider credentials, add channels, correct programme listings, or resolve subscription and billing problems. Contact your provider for those issues. Tivio does not recommend or supply IPTV services or media sources.
Privacy and account removal
Provider passwords are stored in the macOS Keychain. Removing a provider from Tivio deletes its saved password and provider-scoped app data. See the Privacy Policy for more information.